Shipping, exchanges and returns policy

Some details in this document are being updated.

Every piece travels with its record.

Draft pending legal review. This is a translation for convenience; if the two versions differ, the Spanish one prevails.

This policy is part of the Terms and conditions of sale.

1. Shipping within Colombia

  1. Rates for the Genesis collection:

    DestinationShipping
    Cali and JamundíFree
    Rest of ColombiaCOP 15,000

    Each collection may have its own zones and rates; the exact amount is calculated from your town and shown separately before you confirm. An order keeps the shipping it was held with.

  2. One shipment per group: if during early access you hold pre-sale Deluxe and Core together, they ship together and you pay a single shipping fee, charged on the pre-sale order (see the Terms, section 6.3).

  3. Address: for a regular purchase we ask for the full address, the recipient's name and ID number (cédula) and a Colombian mobile. For pre-sale, your town and mobile are enough; we ask for the full address with the balance (or when you pay everything). You can change it from your tracking page until full payment; if the zone changes, shipping is recalculated.

  4. Carrier: Interrapidísimo or Servientrega within Colombia; DHL for international shipping (section 3). When we ship, we email you the carrier and tracking number.

2. Production and delivery time

  1. Each piece is made for its order. Production takes at most 5 business days from the moment we approve the full payment. When it is done, we dispatch.

  2. Delivery depends on the carrier and its time is added to production's. We send you the tracking number so you can follow it, but we do not guarantee that time.

  3. Business days are Monday to Friday, excluding Colombian public holidays. Launch dates may fall on a Sunday or holiday; shipping and refund periods are always counted in business days.

  4. If we do not dispatch within the production period, the piece does not reach you within 30 calendar days of full payment (article 50 of Law 1480 of 2011), or the piece is unavailable, you can terminate the contract and we refund everything you paid, with no deductions, within 15 calendar days.

3. International shipping

The online store only ships within Colombia. To ship abroad, message us on WhatsApp and we quote shipping case by case; it ships with DHL. Taxes, duties and customs procedures in the destination country are paid by the recipient, unless the quote says otherwise.

4. When you receive your order

  1. Check the parcel on delivery. If it arrives open or damaged, note it on the carrier's delivery slip and take photos.

  2. If something is missing, the piece does not match your order or has a visible defect, write to us within 5 business days after delivery with your order reference and photos. We handle it as a warranty claim (section 6) and we pay the shipping. Reporting later does not take away your warranty, but it helps us claim from the carrier.

5. Right of withdrawal

  1. You can undo the purchase without giving reasons within 5 business days after delivery (article 47 of Colombian Law 1480 of 2011).

  2. How: write to the PQR email or on WhatsApp with your order reference. We give you a filing number and the return address: Information being updated.

  3. Conditions: the piece comes back unworn, unwashed, with its packaging and, for a Deluxe, its certificate card. Return shipping is at your cost.

  4. Refund: 100% of what you paid (pieces and shipping), with no deductions (not even the 4x1000 tax), to the account you paid from, within 30 calendar days from the day you withdraw.

  5. Register: a returned Deluxe leaves the Scribes' Register (section 9).

  6. It does not apply to pieces made to your specifications or clearly personalised (with your name or initials), when the store offers them.

6. Warranty (defects)

  1. Term: 15 calendar days from delivery, as announced by the seller (article 8 of Law 1480 of 2011).

  2. What it covers: manufacturing defects in the garment (seams, fabric) or the print (peels, cracks or fades with the indicated use and washing), and a piece different from the one ordered.

  3. What it does not cover: normal wear; misuse or accidents; washing or care outside the care instructions (below); tone differences due to screens or fabric batches; the 1 to 3 cm variation in measurements due to manual manufacturing.

  4. How to claim: write to us with your order reference, photos of the defect and a description. We give you a filing number and the shipping address. We pay the shipping for an accepted warranty claim.

  5. Reply: we inspect the piece and reply within 15 business days of your request.

  6. What we do, in this order: first we repair the piece at no cost. If it cannot be repaired, a Core is replaced with an identical one; a Deluxe, which has no identical twin, is settled by refunding what you paid for it. If the fault comes back after a repair, you choose a new repair, a replacement (for a Core) or a refund (article 11 of Law 1480 of 2011).

  7. A repaired Deluxe keeps its number and registration; a Deluxe returned with a refund leaves the Scribes' Register (section 9).

Care instructions: they are in section 11 ("Caring for your piece"); the warranty does not cover washing or care outside them.

7. Exchanges for size or preference

Each piece is made for your order, so we do not exchange for size, colour or preference. Check each product's size chart before buying; if in doubt, ask us. This does not affect your right of withdrawal (section 5) or the warranty (section 6).

8. Refunds

  1. Where: always to the account or key you paid from, as we see it in the bank. To another account only if the holder of the source account asks in writing.

  2. When and how much:

    CaseWhat we refundPeriod
    Withdrawal100% of what you paid, no deductionsup to 30 calendar days
    Warranty on a Deluxe that cannot be repaired100% of the piece's pricewith the warranty reply
    We miss the delivery deadline or the piece is unavailable100% of what you paid, no deductionsup to 15 calendar days
    VANDIUM cancels100% of what you paidthe period in your terms (currently 3 business days)
    Unpaid pre-sale balance, or you cancel before full paymentWhat you paid, minus the 4x1000 if your terms said so; for a linked order, minus the other order's shippingthe period in your terms (currently 3 business days)
    You paid too muchThe differencethe period in your terms
    Late payment with the colour already taken (if you do not pick another)100% of that paymentthe period in your terms

  3. We email you when we make the transfer, with the amount and the masked destination account.

9. Returned pieces and the Scribes' Register

When a Deluxe piece is returned with a refund, through withdrawal or the warranty, the house removes it from the Scribes' Register when it approves the return: its serial, certificate and registration (with its lineage) stop being valid, the card and the NFC tag no longer work to sign or to check it, and its number may be offered again. A piece repaired under warranty keeps its registration.

10. Contact

11. Caring for your piece

The tees are cotton with a DTF print. To make the print last:

Warranty: wear or damage from not following these instructions is not covered (section 6).